recent developments

INTEGRATION OF HEALTH AND SOCIAL TRANSPORT In a landmark project, Norfolk County Council and East of England Ambulance Service have successfully integrated Social Services client and Ambulance patient transport. It has always been recognised that there is much synergy between the two operations and in October last year the Ambulance Service and County Council decided to explore a more coordinated approach to transport.


NHS PATHWAYS TRIAGE

RESPOND-2, Cleric's Ambulance Computer Aided Dispatch system, is the only Ambulance CAD system to incorporate the new NHS Pathways triage package. CCS completed the integration with its RESPOND-2 Emergency CAD system as part of a recent NHS pilot scheme conducted at North East Ambulance Service NHS Trust.

LATEST NEWS

West Midlands Ambulance Service award Emergency CAD contract to Cleric [Nov 2008] Following a lengthy tender process and many months of investigation and research, the West Midlands Ambulance Service NHS Trust has awarded a contract to CCS for the supply of an Emergency Ambulance Computer Aided Dispatch system. The contract award was based on a number of factors including price and Cleric’s technical capacity to deliver the contract requirements. Under the contract, existing systems in Birmingham, Hereford and Worcestershire, Coventry and Warwickshire and Staffordshire will be replaced with RESPOND-2 software running on a highly resilient hardware platform utilising the latest Data Centre and Virtual Control Centre architecture. The contract represents a long term collaborative arrangement where, in conjunction with the Trust, CCS will supply, develop and maintain the software and related services essential to the Trust’s objectives and operational requirements. Charles Porter, CCS Technical Director, in commenting on the award, said “Everyone at Cleric, particularly the senior technical staff involved in the tender process, are delighted with the news and we all look forward to a long and happy relationship with the staff at WMAS”.

M&L Ambulance Service choose APTS [Oct 2008] M&L Ambulance Services has recently placed an order with CCS for the supply of the latest APTS software. The new software will replace existing M&L patient transport systems.

Essex County Council Order APTS [Sep 2008]

CCS Wins Medical Services PTS System Order [Sep 2008] Medical Services, a leading health transport provider and part of the Lewis Day Group, has recently ordered APTS to replace its patient transport systems.

West Midlands Ambulance Service Roll-Out APTS [Aug 2008]

Bracknell Forest Council Establishes Integrated Transport Unit [Mar 2008] Bracknell Forest Borough Council recently commenced live operation of an integrated transport unit using Cleric's APTS software. The contract to supply an integrated transport system was awarded to CCS last year as part of the Council’s plans to improve its internal transport arrangements.

New Document Handling Features [Jan 2008] CCS has recently upgraded all its primary software products to include document handling. Documents related to passengers, patients, incidents, staff or contracts may be referenced and stored for enquiry purposes. Documents include letters, scanned images, graphics, drawings, photographs, sound files etc. and may be viewed directly within primary system displays or recalled for enquiry, reference and reproduction.

CCS Win Welsh Ambulance Services Contract [Nov 2007] Following a lengthy tender process and many months of investigation and research, the Welsh Ambulance Services NHS Trust has awarded a contract to CCS for the supply of a National non-emergency patient transport system. Currently, the Trust non-emergency patient care service handles around 6000 patient journeys each day using five disparate systems. Under the contract, all the current systems in Wales will be replaced by a single high availability system running the latest APTS and browser enabled patient transport software. In addition to providing the latest technology, implementation of the new system offers many benefits and opportunities. Service delivery, resource usage, staff cover, staff training, adoption of ‘best practice’ procedures, corporate reporting and support for the emergency service will be areas where the Trust expects to make significant improvements. The Trust see the new system as mission critical and fundamental to its plans for delivering quality transport services to patients and commissioners throughout Wales.

Great Western AS choose APTS [Aug 2007] Gloucestershire Ambulance Service, part of the new Great Western Ambulance Service NHS Trust, have recently chosen APTS to replace its failing PTS systems at the Gloucester Control Centre. The implementation is a temporary measure until the new Trust completes a current EU tender process to replace all its PTS systems.

Hertfordshire County Council implement APTS [Aug 2007] Hertfordshire CC has recently purchased APTS to support its integrated transport policies. The system will manage a new ITU (Integrated Transport Unit) which will act as a focal point for transport provision and help the Council maximise its transport resources.

DHL choose APTS [July 2007] DHL, a major international transport logistics company, has recently ordered APTS to replace its special needs passenger transport systems.

Journey Eligibility Criteria In response to the increasing importance placed on transport authorisation, CCS, in conjunction with its many clients, has developed a new software module within its patient and special needs passenger transport system (APTS) to automatically assess each new request for transport against user defined eligibility criteria. The new criteria based software formalises the transport eligibility assessment process by filtering and ranking each new journey request for transport against agreed criteria.