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West Midlands Ambulance Service choose RESPOND-2

Following a lengthy tender process West Midlands Ambulance Service NHS Trust has awarded a contract to CCS for the supply of an Emergency Ambulance Computer Aided Dispatch system. The contract award was based on a number of factors including price and Cleric’s technical capacity to deliver the contract requirements. Under the contract, existing systems will be replaced with RESPOND-2 software running on a highly resilient hardware platform utilising the latest Data Centre and Virtual Control Centre architecture. The contract represents a long term collaborative arrangement where CCS will provide and maintain software and related services essential to the Trust’s objectives and operational requirements.

NHS PATHWAYS PILOT SCHEME

Under a NHS pilot scheme being conducted at North East Ambulance Service NHS Trust, CCS has recently completed the integration with its RESPOND-2 Emergency CAD system of the new NHS Pathways triage system.

RESPOND-2 is the first Ambulance CAD system to incorporate the new Pathways package.

RESPOND-2
is a trademark of Cleric Computer Services Ltd.

Contact

CLERIC COMPUTER SERVICES LTD
Leader House
Greenfield Ind Est
Back Lane
Congleton
Cheshire
CW12 4TR

Tel: 01260 270433
Fax: 01260 299111

respond-2

RESPOND-2 the latest graphical Ambulance Emergency Command and Control system from CCS. Packed with inovative features this new Windows system represents the state-of-the-art in Ambulance Command and Control.

Intuitive design enhances the dynamic control function and helps build and consolidate control centre protocols and procedures.

Main functional features:
  • Windows GUI
  • Emergency, Urgent & PTS
  • Call upgrade and downgrade
  • Call taking
  • Integrated addressing
  • Integrated ProQa v.11 Omega
  • Dispatch
  • System Status Management
  • Real-time mapping
  • Incident drive-time isochrones
  • AVLS displays
  • Drag and drop mobilisation
  • At-risk database
  • Integrated site plans
  • Incident and activity re-play
  • Integrated diary
  • Officer status
  • Resource management
  • Major incident plans
  • Hospital early warning system
  • Real-time performance displays
  • User defined countdowns
  • Press releases
  • Full sequential audit trail
  • Report Wizard
  • On-line help
  • Performance dashboard
  • GIS reporting & spatial analysis.
  • PLUS the latest integrated Strategic Resource Deployment package.
 
Interface Features
  • Radio
  • Telephony
  • Fleet Management
  • Finance systems
  • ICCS
  • MPC ProQa, NHS Pathways, CBD
  • AVL
  • Paging
  • Mobile Data
  • EISEC/ALSEC Call Line Identity
  • Atomic Clock Sync
  • Executive Information
  • NHS Direct
  • PTS


 Technical Features
  • SQL Server database
  • ODBC compliant
  • Windows GUI
  • Supports all major map data types.


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